MODULES

Axxerion includes a suite of integrated modules that help you to run your day-to-day business processes more efficiently. Every module deals with a certain aspect such as management of documents, contacts, assets, contracts, properties or projects. You can start with just one or two modules that complement your existing infrastructure, for instance to manage a project or set up a complaint handling system. Access to the various modules can be specified per user group by setting up access permissions.

Relationship management: Up to date information on customers, suppliers and partners is essential for any organization. The customer relationship management (CRM) module helps manage your current relationship and to recruit new customers. The entire sales process is supported, from initial contact to prospect, quotation, purchase order, invoice and payment. Because everybody works on central database the information is up to date and you can track changes.

Request management: The request management module processes requests in an efficient and structured way. Customers, partners and employees can submit requests online and review the current status. You can specify a workflow for each category of request so that tasks are generated for the appropriate persons or departments. Managers can review the open requests, analyze process time and bottlenecks and check compliance to service level agreements.

Reservations: The reservation module allows you to quickly make online reservations for rooms, equipment, food and special services. You can specify one or more search criteria, such as a conference room for 10 persons with a video projector. For each reservable space or item you can define one or more rates per hour or piece so that the total cost can be calculated and cross charged. This module can also be used for reservations of professional services, hoteling and parking spaces.

E-procurement: The procurement module saves you time and money by increasing the efficiency of the purchasing process. You can keep track of suppliers and purchasing contracts and can create a catalog of products and services. You can track discounts, quantities and prices per product and see how much has been ordered and delivered. Employees can submit purchase orders online. With the OCI integration you can order items from third-party web sites.

Document management: Most knowledge and experience that exists in an organization is stored in documents. Employees often do not find the right information or they get access to information not intended for them. The document management module helps you search for documents, manage revisions, add notes and control access permissions. It is fully integrated with workflow management, so you can define processes for document review, publishing, archiving and printing.

Project management: Almost every organization is involved in running projects like participating in a tradeshow, performing work for a client, or building a new office. The project management module helps you to keep track of all project documents, setup a planning, define a budget, track timesheets and generate invoices. It also provides tools to collaborate with people inside and outside your organization through document sharing, discussion forums and issue tracking workflows.

Time sheets: The timesheet module automates the process of submitting, checking and approving time spent on tasks. For every project task you can define who is allowed to write time and at what rate. Employees and contractors can submit their hours online and managers receive an approve task. The overview of worked hours, vacation and sick leave provides you with a better insight in expenses and ensures that expenses are cross charged appropriately.

Property management: The property module helps you keep track of leased and owned properties. You can quickly find out where space is available and which areas are leased or sub-leased. Occupants can submit maintenance requests online and workorders can be generated for internal or external service providers. You can budget, schedule and execute maintenance activities, analyze revenue and expenses and generate invoices.

Catalog management: The catalog management module is used to keep track of information on products and services offered by your own organization or by third-parties. In addition to general information such as pricing, dimension and suppliers you can store photo's and documents such as user manuals or installation manuals. For each product category you can define specific attributes, which can then be used to search products.

Asset management: The asset management module helps you reduce life cycle cost of your assets. You can streamline purchasing, improve management of leases and maintenance contracts and schedule preventive maintenance. All information such as user, supplier, warranty, maintenance procedures and expenses are accessible via Internet. All expenses for purchasing, depreciation, leasing and maintenance are tracked so that you can evaluate the total cost of ownership.

Inventory management: The inventory management module maintains stock, tracks deliveries, issues items and orders new supplies. You can define minimum and maximum stock levels, prices and packaging units. Purchase orders for suppliers can be created automatically and you can see the history of deliveries for each item. Historical information can be used to save inventory expenses and to optimize the ordering strategy.

Key management: The key management module enables you to manage the physical access of persons to areas, properties and assets. You can attach one or more locks to an object and multiple locks may have the same access code (e.g. cylinder). For each key you can define to which locks the key provides access and to whom the key has been issued. The key management module includes all functionality of the asset management module so you can upload photos and keep track of manufacturers.

Maintenance: The Computerized Maintenance Management System (CMMS) module helps reduce maintenance cost and downtime and increases the useful life of your assets. You can schedule corrective maintenance in response to requests or plan preventive maintenance based on maintenance schedules. The entire maintenance process from request, to planning, execution and invoicing is supported. You can calculate maintenance cost and book expenses against a budget.

Contract management: Every organization has to manage contracts for employees, leases, maintenance, services, sales or purchases. Axxerion helps you by ensuring that payment terms are observed and that contracts are renewed or terminated on time. The contract life cycle module helps you to quickly create contracts and to keep track of contract documents, clauses, payment schedules and critical dates. You can link contract clauses with the original text in a scanned digital version of the contract.

Employee management: The employee management module helps you keep track of cost and qualifications of human resources. It assists you with recruitment and selection of new employees. You can track vacation days, salary history, qualifications, employment history, employee reviews and personal information. You can quickly see which assets, keys and passwords have been assigned. The cost per employee is calculated and used for budgeting and invoicing.

Financials: The financial module is fully integrated with contract management, procurement and project management. You can generate invoices and process payments via electronic banking. Incoming invoices can be scanned, booked and scheduled for internal approval and electronic payment. You can process bank bookings, automatically book prepaid cost and revenue, generate sales tax declarations, create a balance and profit and loss statement.

Surveys: The survey module runs online surveys, such as customer satisfaction surveys or market surveys. You can use various question types, such as free text, single choice, choice table and multiple choice questions. You can create a list with persons or organizations and send out an email invitation to participate in the online survey. There are various options for analyzing the results or exporting the results to another system.